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| We offer a
Nationwide Delivery
service through Royal Mail and UK's leading couriers. |
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Delivery charges are as follows:
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Royal Mail
(7 working day delivery) England and Wales
Delivery Charges
| 0-750g |
£2.99 |
| 751-1000g |
£3.47 |
| 1001-1500g |
£4.98 |
| 1501-2000g |
£5.89 |
| 2001-3000g |
£6.75 |
Courier delivery
rates are as follows:
| >
England and Wales 2-4 Day Dispatch
(Mon-Fri by 6pm) |
£9.99 |
| >
Scotland / Shetlands (3-5 Day Service) |
£25.00 |
| >
Isle of Wight (3-5 Day service) |
Standard +
£5.00 |
| >
Northern Ireland (3-5 Day Service) |
£29.00
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| >
Southern Ireland (3-5 Day Service) |
£35.00
|
| >
Isle of Man (3-5 Day service) |
£31.99 |
All prices exclude
VAT at the prevailing rate
Scotland Customers - some
Scottish postcodes fall under a premium service:The following postcodes
are classed as England and Wales Zone (£9.99 rate):
DD, DG, EH, FK, G, KA
(except KA27 & KA28), KY, ML, TD, AB1 to AB16, AB21 to
AB 25, AB30, AB39, PA1 to PA18, PH1 to PH3
The following postcodes
are classed as Scotland Zone (£25.00 rate):
AB to AB38, AB40 to
AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to
IV54, IV69, KW1 to 14, PA21 to PA38, PH4 to PH41, PH49
to PH50
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How
will I know the cost of delivery for my order? |
| Our shopping cart will calculate
your delivery charges. You will be able to review this before
confirming your order.
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Order deadline |
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Please ensure orders are received by our deadline
-
click here for
order deadline.
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How will I know when my order has been dispatched & when will you
deliver? |
Your order is
processed as soon as our sales centre receives it. Orders are
dispatched weekdays only, subject to availability and payment
receipt/authorization.
Once your order has been
dispatched you will receive an email confirming goods have been
sent together with a Courier tracking number to allow you to
track your order on-line.
If we have a query with the items on your order, or if
there is an issue with your payment method, an email will be
sent requesting that you contact us at a convenient time.
Therefore, please ensure you have provided up-to-date telephone
& email details. The order will be held until we have made
contact with to you.
PLEASE NOTE:
Deliveries are not made on National
holidays or Bank holidays. We do not offer a weekend delivery
option. Also, we cannot
stipulate a time of day for the delivery.
Although we
have chosen the best carriers in the industry, a
small percentage of late deliveries will be
inevitable with any courier. And this is
marked so during
busy and holiday periods such as
Christmas. Because we
rely on third parties to dispatch
your orders we cannot make any
guarantees as to the reliability and accuracy of their service.
We make every effort
to deliver your purchases on time,
but shall
not be liable for any delays caused.
Whilst we endeavour to deliver all items within the time scale
given, we cannot be held liable for any delays and/or loss
caused by a delay.
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Order tracking |
| Order tracking is only available for
the goods send via couriers (unavailable for Royal Mail orders). Once
your order has been packed and dispatched you will receive an
email from us confirming your tracking number and details of
which courier your goods have been sent with to allow you to
track your order on-line. If you do not receive such an email,
your order is being held and you should contact us to
immediately.
All goods are safely handled and
fully tracked using the latest computer technology. Your
consignment number will have been emailed to you and can be
tracked by
clicking here.
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| Security Check |
|
To ensure your card is used
genuinely,
we will require some additional information from you for
verification of your billing information. We will be happy to
proceed with your order as soon as we receive a fax / email of any
1 of
the following:
- a recent
card statement which displays the billing name and
address for the card,
- or
a clear & legible copy of the front and back of the card
being used for payment.
- or a recent utility bill
(telephone, electricity, gas etc)
If you do not
posses a scanner you can take pictures of the required papers with a
digital camera and send them via email or fax. Our fax number is
020 8591 7834, or email to
sales@1stopdropshipper.com.
This security
check is only required the 1st time you order after which all
your subsequent orders will be sent to the alternative address
without any delay.
We would like to
take this opportunity to inform you that our security measures have
been put in place to protect our customers and appreciate your
co-operation.
Please don't
hesitate to contact us should you have any further questions.
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| The following are
important guidelines that you must be aware of when
accepting and signing for deliveries: |
| CHECKING THE DELIVERY -
ALL CARTONS MUST BE INDIVIDUALLY COUNTED |
- Our carriers do no accept any
signatures marked "UNCHECKED"
- You must ensure that you sign
for the correct number of boxes received by you. Each carton
will have a label sticker which clearly states the box number
- Verify the number of boxes
received with the number shown on the delivery document which
you are required to sign.
- You must only sign for the
actual number of boxes received. Neither the carriers nor
ourselves will be held responsible for any shortages found after
the carrier has left your premises.
- You must contact us within 48
hours in writing by fax or email in case of any shortages -
telephone messages are unacceptable. (Please Note: In rare
instances we will be unable to fulfil your complete order due to
stock shortages - you are only billed for the products sent to
you. Please use your invoice to check off what you have
received, not your order).
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| DAMAGED GOODS - VISIBLE
DAMAGE ON DELIVERY MUST BE SIGNED ON THE CARRIERS NOTE |
- If any cartons should arrived
damaged, including water damaged, you must sign the carriers
note as "damaged".
- Unsealed/tampered with/open
boxes must be signed for us "unsealed/opened boxes".
- Notify our offices within 48
hours in writing by fax or email.
- The is in accordance with the
Carriers Associations guidelines. Neither the carriers nor
ourselves can accept responsibility if we are informed after
this time period.
Because we rely on third parties to dispatch your orders we cannot
make any guarantees as to the reliability and accuracy of their
service. Although we have chosen the best carriers in the industry,
a small percentage of late deliveries will be inevitable with any
courier. And this is marked so during busy and holiday periods such
as Christmas. We make every effort to deliver your
purchases on time but shall not be liable for any delays caused
except to the extent caused wilfully or negligently by
us
You accept that we cannot be held responsible for anyone
impersonating you or your company for collecting your deliveries at
the address you specify.
If products are returned to us as undeliverable they will be subject
to an additional charge before being re-shipped, alternatively we
shall refund the price you have paid for the products minus an
administration and delivery charge. You are not the owner of the
products until they have been paid for and delivered, at which time
they will also become your risk and we will not be liable for any
subsequent damage, loss or destruction to them.
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