| We at 1StopDropshipper.com strive to
provide you with the highest standard of products. However, a small
level of faulty goods is inevitable.
You are engaging in a B-to-B transaction
so we are unable to accept any unwanted (non-faulty) goods. In the rare event that you find one of
our products to be faulty, please use the following guidelines to
process a RAN (Returns Authorization Number) which will facilitate
the returning for the product for credit. RAN's can only be
handled online.
Step 1
- Receiving a RAN
- Go to "My Account" and click on
the "view the orders I have made" link. This will show you your
order history.
- Select the order that contains
the item you wish to return and click on the "View" button.
- Underneath every item you will
find a "need to return this product?" bolded link. Follow the
link that refers to your faulty product.
- Complete the form, including
additional comments and submit. Your request will be processed
and you will receive a RAN by email.
Step 2
- Returning goods to us
Securely package the products and
return them to us. The return address will be provided by
email when we issue you with a RAN.
NOTE: You will be responsible for
all the return costs.
Clearly state the RAN on all boxes - Failure to do
so may result in the package being refused at time of delivery.
- It is your responsibility to
ensure you have adequate insurance to cover against loss in
transit.
- The cost of return is to be
bourne by the sender.
- All returns must be in their
original packaging and in good condition with complete
accessories.
- We deal returns as swiftly as
possible. However, please allow up to 14 working days for your
returns to processed.
- The credit note reference/copy
of credit note will be forwarded to you by email and can be
redeemed against any future purchases.
What is not covered?
- Visible damage, misuse and wear
& tear are not covered under warranty. Such products will
(depending on condition) be disposed of upon receipt by us with
no credit note being issued, or returned to sender and carriage
costs invoiced and billed to your credit/debt card.
- Non-faulty and non-authorised
parcels will be returned to sender with return costs invoiced
and billed to your credit/debt card.
- Some products may be sold on a
"Limited Warranty" basis. The terms of this warranty are usually
stated within the product details. Any faults outside of the
limitations are not covered.
- Products sold on a "no return"
basis are not returnable. This would have been made clear within
the product detailed specifications/descriptions. This does not
mean that they have a high return rate, but rather the low value
or delicate nature of the product results in the return costs
outweighing the cost of goods.
- Any tampering with products will
invalidate the manufacturer's warranty
E&OE |