It is difficult for us to troubleshoot from our side without having detailed knowledge of the software on your PC.  However, the following will provide an outline for adjusting Norton Internet Security 2004 / Norton Personal Firewall 2004 (other versions will be very similar):

• Open Norton Personal Firewall. Click on the Personal Firewall option and click the configure button in the bottom right hand corner of the window.
• Click on the ‘Networking’ tab and click the Trusted button, then click Add.
• Make sure the ‘individually’ radio button is checked. Then type the URL for our website (www.1stopdroshipper.com) in the box provided and click OK.

The Privacy Control part of Norton is where you can adjust Cookie settings from.  You can also choose your level of privacy:

• Low privacy means you’re not warned when your computer sends personal information. Cookies are also allowed, although web browser information is blocked.
• Medium privacy warns you before sending personal information, but other settings remain the same.
• High privacy blocks personal information from being sent, as well as web browser information. You are also alerted each time a cookie is created or requested.

Click the Custom Level button to change the cookie settings.

The setting can be adjusted to allow cookies, to send a prompt each time a cookie is sent, or to block them altogether. Blocking cookies can be problematic, however, because some sites (including ours) need cookies to function. You can allow cookies for individual sites using the Advanced button:

• Open Norton Personal Firewall.
• Click on the Privacy Control option and click configure.
• Click on the Advanced option. This will give you a list of the Web Contents options, including a default list of sites. You’ll need to add our site if it isn’t already on the list.
• Click Add Site. Type in the URL of the site you want to access to add it to the list.
• Click on entry to highlight it.
• Then click the Global Settings tab. Untick the Use default settings tickbox, which can be found under ‘Information about your browser’. Then check Permit. Click OK.

Secure sites

You may have problems completing a sale once you're on the secure payment page (i.e. pages that start with https://).  To resolve this, make sure that secure sites are enabled in your privacy settings.

• Click on the Privacy Control option and click configure.
• Click on the Custom Level option. Ensure that our website is listed (www.1stopdropshipper.com) and then Make sure the Enable Secure Connections (https) box is ticked.
• Click OK.

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Such messages are shown if our website it stopped/blocked from running certain scripts which are essential for the secure running of the site. This is nearly always caused by some sort of privacy software set to the highest levels of security.  These scripts are perfectly harmless and are necessary to securely identify you and to correctly display certain parts of the site. Often the script is simply trying to place a cookie on your PC to securely identify you.   Some Norton products (i.e. Norton Internet Privacy) are known to cause this problem.

It is difficult for us to trouble shoot from our side without having detailed knowledge of the software on your PC.  However, to rectify this issue we suggest:

• 1st shutting down (not disabling) your Internet Privacy/Firewall Software/Virus scan software altogether to see if this is the cause of the error.
• If this is the case, please adjust your Security settings on the Privacy software until you are able to correctly view the site.
• Norton Virus Checker software is closely linked to the Privacy software and may also have to be shut down (not disabled) to test if it is contributing to the problem.  If it is, please adjust the cookie settings on the virus program until you are able to correctly view the site.